POSITION DESCRIPTION
Tech Dump, a division of Jobs Foundation, is a growing 501(c)(3) social enterprise providing job
training and practical experience for adults facing barriers to employment to prepare them to be
more valuable employees with an expanding future. We accomplish this through recycling (Tech
Dump) and refurbishing (Tech Discounts) electronics at two locations in the Twin Cities.
TITLE: Computer Repair Technician and Sales Associate
REPORTS TO: Store Lead
LOCATION: St. Paul Tech Discounts retail store, 860 Vandalia St., St. Paul, MN 55114
SUMMARY: Drive sales by providing exceptional customer service and creating a positive experience for our social enterprise retail electronics store. The ideal candidate has a very high comfort level
ESSENTIAL REPAIR TECHNICIAN RESPONSIBILITIES:
Perform timely and accurate laptop and desktop computer repairs for customers coming to our Saint Paul retail location - Test all products through the proper testing procedures.
Repair or replace parts that fail.
Record all repairs and updates through our BusyBench ticketing system.
Set turnaround time expectations with customers and stay in communication regarding changes and repair status.
Maintain an adequate workflow to meet daily goals.
Organization - all parts, drives, and computers should be tracked and organized. Do not allow clutter to build up. Keep tools accessible that are needed for proper workflow.
Clean area, dust if needed. Put all tools away at the end of the day.
Demonstrate the ability to work in and contribute to a positive team environment.
ESSENTIAL SALES ASSOCIATE RESPONSIBILITIES:
Utilize sales skills and techniques as well as exceptional customer service to drive store sales.
Properly enter all transactions into our processing systems.
Greet and engage customers in the store, answer the phone, and provide exceptional customer service.
Perform key holder tasks (opening and closing the store according to policies and procedures)
Perform cash register transactions such as sales, exchanges, and returns expeditiously and with a high level of accuracy while staying within company guidelines.
Support and contribute to the product flow process in the store by receiving shipments and distributing them to the sales floor as directed.
Maintain a high professional standard in individual behavior, courtesy and respect.
Assist in other store functions as needed.
QUALIFICATIONS AND EXPERIENCE:
Drug-free, with pre-employment and random drug testing possible.
Previous experience in troubleshooting/repairing laptops. Experience with Mac, Windows, and Chromebooks, is preferred but not required.
Previous retail sales experience and/or experience working in a customer service environment is strongly preferred.
Able to learn and expand knowledge of repair items and capable of performing quality repair services.
Support of and ability to reflect the values of Tech Dump: Teamwork, Respect, Responsibility, Commitment, and Hope.
Excellent organizational and multitasking skills, with strong attention to detail.
Ability to sit/stand/ and be mobile for extended periods of time.
Ability to lift and move up to 40lbs, utilizing appropriate equipment and safety techniques.
Additional Position Information:
Pay Range: $17 - $19/hour
Vaccination Requirement: Must be fully vaccinated or have completed your 1st dose prior to your start date.
Benefits: Short-term Disability plan, 2 weeks of PTO, full 40-hour workweeks, paid holidays, and company apparel!
Classification: Non-exempt, according to FLSA guidelines.
Physical Requirements: The retail environment includes regular standing and lifting of approximately 25#.
Work Schedule: This is a full-time position. Core business hours are Tuesday - Friday 8:30 a.m. to 5:00 p.m., and Saturdays 9:30 a.m. to 3:00p.m.
TO APPLY: Please email Ailee at careers@approachmn.com.
This job description may not cover or contain a comprehensive listing of activities or responsibilities that are
required of the employee for this job. Activities and responsibilities may change at any time.
Tech Dump/Tech Discounts is an equal opportunity employer.