Reports to: Operations Officer
Salary: $48,000-$53,000 annually
The Mission:
At Two Bettys we pursue environmental justice with true green cleaning materials and procedures. We advocate for economic justice by promoting a living wage and foster social justice by engaging in education of our staff and community. We are a workplace dedicated to providing an environment of belonging for all employees, vendors, and clients. We. Clean. House!
The Responsibility:
The Residential Service Manager position provides outstanding support and customer service to an assigned group of cleaners, and those cleaners' clients. You will manage all administrative work for assigned cleaners, while also providing exceptional customer service to all clients of those cleaners. All Two Bettys employees are required to treat each other, management, clients, and vendors with respect. Two Bettys is committed to a workspace where individuals feel that their voice is valued.
The Work Environment:
Currently during the pandemic this role allows remote work. Generally, this role is an administrative role that offices out of Two Bettys HQ. The HQ office environment is one that is “open air” and therefore it will be essential that this role has the ability to remain focused in a sometimes noisy environment.
The Physical Requirements:
Ability to lift and/or move up to 20 pounds safely
Ability to sit and/or stand for up to 8 hours per day
The Hours:
Typically 40-50 hours per week, spread over a 5-day work week. There will be a check-in at 90 days to assess mutual fit and accuracy of job scope.
The Benefits:
This position is eligible for PTO, paid holidays, healthcare insurance, 401k, dental and vision insurance, and disability options.
Requirements
The Key Duties:
Tasks and responsibilities associated with this position include (but are not limited to) the following:
Team Leadership & Customer Service:
Lead assigned cleaners and Quality Lead, through performance management, coaching, attendance, productivity, training/up-training, quality, and career development.
Create and grow relationships with direct reports by conducting individual monthly 1:1 and team meetings, sharing positive feedback from clients and staff, providing coaching to guide where improvements are warranted, and ensure staff have the skills and tools necessary to be successful.
Perform administrative tasks related to assigned cleaners, such as, schedule adjustments, time and attendance approval, addressing coverage needs, and time off requests.
Provide performance reviews of direct reports at required time points through the continued monitoring and documentation of performance, client feedback, quality reviews, goal achievement, and interpersonal effectiveness.
Provide exceptional customer service to clients, this includes fielding client complaints, assisting with rescheduling, providing seamless transition to clients and cleaners, and ensuring cleaning quality is at Two Bettys standards
Other Duties:
Lead projects, per the demands of the business
Contribute and adapt as the role and the needs of the organization evolve.
Be an ambassador of Two Bettys through professional, compassionate, respectful, and collaborative behaviors.
Work with HQ members on departmental and company goals, and build trust with staff, coworkers, vendors, partners, and clients.
Attend company meetings, events, and model Two Bettys company values.
Other duties as assigned
The Skills Required:
Previous computer/administration experience
Work in a fast-paced environment with time-sensitive responsibilities.
Clear and effective communication both verbal and written
Work independently and think critically
Use discretion with confidential information
Organized and effective at time management and task delegation
Give and receive feedback with care
1+ years of previous personnel management experience, preferred